Delivers daily, weekly, and month-end customer reporting while maintaining solution components, validating data, and resolving reporting issues. Analyzes complex datasets, supports customer implementations, and improves reporting efficiency using Excel, Access, SQL, and the Infios FAP Portal. Collaborates with Operations, Product, Implementations, Commercial teams, and customers to provide accurate, data-driven outputs and document scalable processes.

Leads complex North American enterprise transactions from deal strategy through approval, contracting, signature, and booking readiness. Partners with Sales, Finance, Legal, Accounting, Tax, Product, Services, Security, and Operations on pricing, negotiations, commercial terms, financial analysis, and revenue requirements. Oversees contract lifecycle management, governance, approvals, CRM/CPQ alignment, process improvements, reporting, and automation while supporting global Deal Desk operations and APAC transactions.

Builds and expands consulting, advisory, and systems integrator partnerships across North America. Responsibilities include negotiating partner agreements, developing joint go-to-market strategies, enabling partners, generating co-sell opportunities, managing executive relationships, tracking Salesforce pipeline data, and overseeing partner governance and performance. The role requires strong supply chain technology knowledge, enterprise software or channel sales experience, analytical skills, and willingness to travel 25–35%.