Provides first-line technical support for Hypernative’s threat detection platform. Responsibilities include managing tickets and chats, troubleshooting product, integration, API, alerting, and data-feed issues, investigating logs and root causes, escalating incidents, supporting customer configurations, maintaining documentation, and collaborating with Customer Success, Product, and Engineering. The role also advocates for customers and contributes to scalable support processes.

Lead US customer acquisition and revenue growth by owning the full sales cycle for institutional DeFi and CeFi clients. Build relationships with decision-makers, execute regional sales plans, position Hypernative as a security solution, and represent the company at industry events.