Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Design, extend, and maintain Node.js backend services, modules, APIs, and integrations supporting real-time translation. Build distributed, event-driven systems using messaging, streaming, caches, and NoSQL stores. Own complex features from design through delivery, debug production issues, improve reliability and maintainability, write comprehensive tests, participate in code reviews, and collaborate with Product and engineering teams. Use AI-assisted development tools responsibly in a fully remote environment.