Top Tech Jobs & Startup Jobs in Boston, MA

Leads product strategy across Socket’s security platform, translating customer needs and market opportunities into priorities, requirements, roadmaps, and measurable outcomes. Partners with Engineering, Sales, Customer Engineering, and Threat Intelligence to deliver technically sound products. Builds the product function, including prioritization practices, communication processes, hiring, and team development, while remaining hands-on with customers and product decisions.

Generate and qualify new business leads, serve as the first prospect contact, execute targeted outreach strategies, present Socket’s security product, conduct market research, and collaborate with sales teams to create sales opportunities. The role requires CRM usage, strong communication, self-motivation, and the ability to work in a fast-paced startup environment.

Own technical enablement across Customer Engineering, beginning with Sales Engineering. Build onboarding, hands-on labs, certifications, knowledge bases, deployment guides, competitive materials, and launch-readiness training. Use field feedback from demos, POCs, escalations, and call reviews to improve training and product documentation. Partner with Engineering and Customer Engineering leaders to keep teams current, certify readiness, and scale enablement with AI tools.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Partner with Technology leaders on organization design, headcount, talent decisions, compensation, leveling, succession, and performance. Coach managers through feedback, conflict, and performance issues; manage employee relations; lead talent cycles; improve technical hiring practices; identify retention risks; and build scalable People processes with People Ops, Legal, and Finance in a distributed organization.

Commercial Counsel will negotiate high-volume SaaS agreements, partner with sales to accelerate deal cycles, manage risk across liability, indemnity, intellectual property, data protection, and payment terms, and escalate exceptions. The role also involves using contracting systems, AI, and automation to improve legal productivity, developing creative deal structures, and negotiating directly with enterprise customers and their counsel.

Build and scale secure automated patching infrastructure for open-source vulnerabilities. Develop Rust and Unix-based CLI tools, package-manager integrations, APIs, testing tools, and developer-facing remediation workflows. Debug ecosystem-specific issues, contribute to JavaScript, React, and TypeScript frontends, and collaborate with security researchers to deliver certified packages and high-quality patches at scale.

Lead and develop a team of Commercial Technical Account Managers responsible for onboarding, adoption, customer health, retention, escalations, and technical customer partnerships. Improve post-sales systems including segmentation, health scoring, QBRs, playbooks, automation, and digital-touch programs. Report retention and team performance to leadership, collaborate with Product and Engineering, and support strategic customer and company meetings.

Leads and develops an enterprise Technical Account Management team responsible for onboarding, adoption, customer health, retention, escalations, and technical partnerships. The role improves post-sales systems, including segmentation, health scoring, playbooks, QBRs, automation, and digital-touch programs. It owns retention and adoption outcomes, supports enterprise customers, communicates insights to Product and Engineering, and reports performance to leadership. The manager also supports customers directly when needed and travels for customer and company meetings.

Own post-sale success for commercial customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tools, troubleshooting production issues, conducting architecture reviews, and driving product adoption. The role manages customer relationships, QBRs, success plans, workshops, and technical support while partnering with Sales, Product, and Engineering to resolve issues and improve scalable customer-success programs.