Provide phone, email, and chat support to Aidin customers at hospitals and provider facilities; develop product expertise, escalate complex issues, contribute to onboarding/training, and share customer feedback across teams to improve processes and outcomes.

The Executive Partner will manage executive client relationships, ensuring client success through value creation, service delivery, and strategic consultation. Responsible for client retention and revenue growth, the role involves collaboration with internal teams and delivering data-driven insights to clients.

Lead Prior Authorizations operations, improve processes, and ensure timely authorization submissions. Manage teams and collaborate cross-functionally to foster a strategic and effective authorization capability.