Supports Account Managers and Directors across experiential marketing programs, coordinating client communications, meetings, timelines, budgets, proposals, CRM data, contracts, purchase orders, and invoices. Assists with event requirements, competitive research, venue options, and on-site activations. Maintains accurate project documentation, identifies risks, manages shifting priorities, and builds relationships with clients, agency partners, and cross-functional creative, production, strategy, and operations teams.

Designs and governs scalable Salesforce and Certinia enterprise architectures, including data models, automation, integrations, security, and platform scalability. Leads implementation of new modules, translates business requirements into technical designs, oversees implementation partners, enforces governance and release standards, resolves complex platform issues, and supports the enterprise technology roadmap across Operations, Finance, and Services Delivery.

Designs, configures, develops, and deploys scalable Salesforce solutions across Sales, Service, and Certinia clouds. Translates business requirements into delivery tasks, coordinates with stakeholders and external partners, supports integrations, testing, releases, troubleshooting, documentation, and platform governance. Identifies risks, dependencies, and gaps while ensuring solutions meet architecture, security, integration, and operational standards.