Top Tech Jobs & Startup Jobs in Boston, MA

Administers and enhances the ServiceNow platform across its lifecycle, including configuration, scripting, workflow automation, integrations, testing, deployment, upgrades, patching, and support. Maintains core ITSM modules, MID servers, reports, dashboards, and performance metrics. Partners with stakeholders and technical teams to translate business needs into reliable, scalable solutions while establishing configuration standards, coding practices, and platform optimization improvements.

Lead research operations for CEPR, managing staffing allocation, recruitment/onboarding, compliance (IRB/data use agreements), operational systems and SOPs, and talent development. Develop workflows, maintain compliance calendar, coordinate computing needs, and support project directors to ensure appropriately resourced, documented, and scalable research operations.

Design, implement, and maintain scalable, reproducible bioinformatics pipelines for high-throughput sequencing (WGS, RNA-seq). Build containerized workflows (CWL), manage AWS compute/storage, integrate CI/CD, develop metadata and file-conversion utilities, and collaborate with researchers to ensure performance and reproducibility.

Administer and maintain research platforms, web-hosted systems, and databases (MySQL/Postgres); support HPC access (Open OnDemand), develop APIs/scripts, implement monitoring, deploy containerized services, troubleshoot systems, and collaborate with researchers and IT teams to deliver secure, reliable research infrastructure.

Lead design, build, and productionalize generative AI applications and platform capabilities. Automate ML pipelines, optimize models (LoRA/QLoRA/PEFT), implement guardrails and monitoring, support RAG and vector DB tuning, mentor engineers, and collaborate with product and data teams to deploy safe, reliable GenAI features across web and mobile.

Provide Tier 2/3 operational support for enterprise network services, monitor system health, triage ServiceNow incidents, perform root-cause analysis, participate in 24/7 on-call rotation, implement security and compliance controls, coordinate vendor troubleshooting, and document SOPs and configuration standards to maintain reliable network infrastructure.

Lead operational, scientific, and administrative management for a multi-PI research group: coordinate NIH and other grants, manage timelines and compliance (IRB, DUAs, HIPAA), support pre- and post-award activities, liaise with Grants Managers and institutional offices, oversee onboarding/training, and facilitate multi-site collaborations and dissemination.

Lead and supervise audiovisual support operations for classrooms, conferences, hybrid learning, and events across the HMS campus. Provide hands-on troubleshooting, scheduling, ticket triage, escalation management, training, and vendor/contractor coordination. Drive continuous improvement of workflows, documentation, metrics, and technology rollouts to ensure reliable AV services and excellent user experiences.

Support two HGSE initiatives by designing and iterating AI-learning tools, conducting mixed-methods research on workplace learning and AI, coordinating partnerships and programs, managing user research/usability testing, maintaining training corpora, producing external communications and thought leadership, and supporting certificate program operations and partner relationships.

Serve as a functional lead for university-wide HR systems (LMS, PeopleSoft Payroll), leading requirements gathering, process analysis, integrations, testing, implementation, change management, and portfolio planning. Mentor analysts, coordinate cross-functional projects and vendors, act as SME/escalation point, and manage multiple initiatives to ensure systems support HR operations.