Own the product strategy and roadmap for advisor communication channels, contact center migration, live transcription, AI copilot coaching, conversation intelligence, follow-up workflows, and compliance. Define measurable outcomes, lead experimentation, and partner with engineering, data, sales, operations, and compliance to improve connection rates, advisor efficiency, and move-in rates.

Lead the design, operation, and security of scalable AWS cloud infrastructure. Drive platform engineering, Infrastructure as Code with Terraform, CI/CD automation, observability, reliability, cloud security, and self-service capabilities. Partner across engineering and security teams, lead architectural decisions, mentor engineers, improve developer experience, and implement automation and AI-powered tooling to strengthen platform performance and operational excellence.

Lead full-stack engineering for a B2B partner portal: design and deploy React/TypeScript front ends, .NET services, and Python data pipelines (Databricks). Integrate LLMs and agentic development into product and workflows, mentor engineers, ensure quality engineering practices, and resolve production issues end-to-end.