Manage full billing and collections cycle, including invoicing, payment posting, account reconciliation, dispute resolution, collections, AR reporting, month-end support, and process improvement to optimize cash flow.

Provide technical support and product recommendations to sales teams, reps, distributors, and customers. Troubleshoot issues, conduct site audits, demos, trainings and presentations, prepare reports and proposals, and collaborate with marketing and product teams. Serve as a product expert for Socomec equipment and ensure compliance with applicable electrical standards.

Act as primary customer contact supporting sales managers: handle inbound calls, create quotations, manage end-to-end order process through invoicing, coordinate with warehouses and factory, monitor inventory and shipments, resolve invoice/questions and returns, and ensure proactive, timely communication and issue resolution.