Top Tech Jobs & Startup Jobs in Boston, MA

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

Build Eon’s growth engineering systems using software, AI, automation, APIs, data pipelines, and web experiences. Develop AI agents, account research workflows, personalized outreach, paid acquisition infrastructure, experimentation tools, CRO systems, technical resources, and product-led distribution channels. Connect data across CRM, marketing, product, and third-party platforms while rapidly testing and measuring new growth opportunities. Partner with Marketing and Revenue Operations to create scalable demand generation capabilities.

Serve as the primary technical advisor for enterprise prospects and clients evaluating Eon’s cloud backup platform. Lead proofs of concept, solution design, integrations, deployments, onboarding, and implementation guidance. Partner with account executives, troubleshoot complex cloud infrastructure challenges, create technical content, and translate customer feedback into product and engineering requirements. The role requires strong communication, public cloud experience, and up to 30% domestic travel.

Own Eon’s enterprise security strategy, governance, risk, compliance, engineering, operations, and customer trust programs. Build and lead the security organization, manage SOC 2, ISO 27001, NIST, and FedRAMP readiness, oversee detection and incident response, partner with Engineering and Product on secure design, and represent security to executives, the board, regulators, enterprise customers, and industry stakeholders.

Design and implement Eon's cloud backup solution for enterprise clients. Lead technical evaluations and POCs, advise on integration, deployment, and tracking strategies, onboard clients, produce technical content, gather feedback to inform product roadmap, and provide occasional onsite support.