Own and evolve the design system across Figma, Storybook, and frontend code. Build accessible components, documentation, AI-friendly structures, starter flows, reference implementations, and quality checks. Design and ship product interfaces while converting successful patterns into reusable systems. Lead user feedback sessions, apply strong frontend and design judgment, and use AI coding and prototyping tools to accelerate product development.

Provides L2 technical support for a B2B SaaS platform by investigating escalated issues, reproducing problems, shipping bug fixes, and supporting L1 representatives. The role partners with Engineering, Product, Customer Success, and senior engineers, identifies recurring issues, improves visibility through metrics, documents findings, and writes knowledge-base content. The position works remotely on a 3 PM–11 PM ET weekday shift with alternating Saturday on-call coverage.