Top Tech Jobs & Startup Jobs in Boston, MA

Provides advanced technical support to customers and employees for instrument software, healthcare information-system interfaces, middleware, connectivity, cybersecurity, VPN access, databases, and IT solutions. Resolves escalated issues through phone, email, and remote sessions; documents incidents and resolutions; manages complaints and follow-ups; collaborates with internal teams; and participates in on-call coverage.

Owns end-to-end strategy and delivery for digital solutions, leading agile squads, defining product vision and roadmaps, managing backlogs, coordinating stakeholders, tracking product KPIs, and facilitating releases and demos. Translates user and market needs into requirements, supports usability research, and develops go-to-market strategies with marketing, sales, and business teams. The role requires cross-functional leadership, healthcare industry knowledge, and collaboration across technical and business functions.

Leads systems engineering for Class II and Class III coagulation medical-device programs. Owns design controls, requirements, risk management, product reliability, system integration, verification and validation, traceability, and FDA-ready documentation. Manages a five-person systems engineering team while serving as technical authority and contributing directly to key programs. Collaborates with mechanical, electrical, software, quality, regulatory, and project management teams to drive technical decisions, program execution, and team development.