Top Tech Jobs & Startup Jobs in Boston, MA

Provides domestic and international technical support for transplant diagnostic products through phone, email, and on-site assistance. Troubleshoots software, instrumentation, and assay issues; conducts research, testing, investigations, and root cause analysis. Delivers customer demonstrations and training, maintains quality records, supports product launches and UAT, and participates in industry events. Requires strong HLA, antibody detection, molecular assay, Luminex, and next-generation sequencing expertise, with up to 50% travel.

Plans and leads small-to-mid-size software and medical instrument product development projects and related programs. Responsibilities include scope definition, scheduling, resource planning, budgeting, milestone reviews, Agile Product Owner duties, risk and issue management, design control documentation, vendor oversight, and executive communication. The role coordinates cross-functional teams across R&D, quality, regulatory, operations, marketing, sales, and service to deliver product changes and new product introductions.

Leads product cybersecurity and privacy activities across development, quality, regulatory, and project teams. Provides threat management, risk assessment, secure SDLC guidance, security requirements, vulnerability investigation, documentation, and customer assurance. Oversees product security deliverables, supports FDA 510(k) submissions, coordinates vendors, and contributes to program planning, agile reviews, design controls, and incident-related activities. The role requires technical leadership, extensive cybersecurity experience, and knowledge of medical device security standards and regulations.

Supports government and GPO contract strategy through federal opportunity identification, RFP/RFQ analysis, proposal development, contract administration, pricing activations, compliance monitoring, and analytics. Maintains pipelines, dashboards, reports, and contract documentation while coordinating with Sales, Finance, Legal, Marketing, Operations, and other stakeholders. The role focuses primarily on federal government contracts, with approximately 25% GPO responsibilities, including tier changes, pricing alignment, renewals, and performance reporting.

Provides first-line technical support for diagnostic products and instruments in a call center environment. Troubleshoots customer and field personnel issues, researches solutions, documents interactions, escalates unresolved problems, supports colleagues, and participates in after-hours coverage. Requires clinical or technical expertise in hemostasis, acute care diagnostics, autoimmunity, or transfusion, along with strong communication, organization, customer service, and diagnostic troubleshooting skills.

Develops novel sensor technologies and detection methods for next-generation diagnostic and point-of-care medical devices. Responsibilities include planning and conducting laboratory experiments, applying scientific methods, analyzing data, documenting results, collaborating with multidisciplinary teams, and guiding junior personnel. The role requires expertise in sensor technology, electrochemistry, engineering, chemistry, microfluidics, lab-on-a-chip systems, and biomedical applications, with occasional domestic and international travel.

Provides advanced technical support to customers and employees for instrument software, healthcare information-system interfaces, middleware, connectivity, cybersecurity, VPN access, databases, and IT solutions. Resolves escalated issues through phone, email, and remote sessions; documents incidents and resolutions; manages complaints and follow-ups; collaborates with internal teams; and participates in on-call coverage.

Leads systems engineering for Class II and Class III coagulation medical-device programs. Owns design controls, requirements, risk management, product reliability, system integration, verification and validation, traceability, and FDA-ready documentation. Manages a five-person systems engineering team while serving as technical authority and contributing directly to key programs. Collaborates with mechanical, electrical, software, quality, regulatory, and project management teams to drive technical decisions, program execution, and team development.