Top Tech Jobs & Startup Jobs in Boston, MA

Respond to customer interactions across phone, chat, SMS, email, and social media. Support policy and billing questions, process transactions and policy changes, resolve payment and account issues, investigate system defects, document interactions accurately, protect customer privacy, and handle escalated concerns while meeting service and performance standards.

Leads People Operations process discovery, inventory, redesign, and implementation. Builds process maps, future-state workflows, governance, documentation, roadmaps, and measurement frameworks. Coordinates cross-functional operational programs, including HRIS replacement, service-model improvements, automation, and readiness initiatives. Drives pilots through adoption with communications, training, feedback, and continuous improvement. Establishes PMO practices, tracks risks and outcomes, and ensures processes are measurable, sustainable, and easier for employees and leaders to navigate.

Build and maintain people-data pipelines, analytical datasets, metric definitions, dashboards, and self-service data products. Conduct statistical analysis, forecasting, experimentation, segmentation, and predictive modeling to address workforce questions such as attrition, capacity, performance, and productivity. Translate findings into actionable recommendations for leaders while establishing standards for data quality, privacy, documentation, governance, and responsible AI use. Partner across People, Finance, HR Tech, and data teams to shape the analytics roadmap and improve adoption of trusted workforce insights.

Performs advanced accounting functions, including subsidiary general ledger analysis, complex financial reporting, and preparation of monthly, quarterly, and annual financial statements under GAAP and statutory accounting principles. Conducts financial analyses and special projects, supports footnote disclosures, and may coordinate with external auditors. Requires a bachelor’s degree in accounting and at least five years of accounting experience, including two years in public accounting.

Leads product strategy, research, development, pricing, and implementation for homeowners and landlord insurance products. Oversees research plans, statistical analysis, competitor and market insights, product governance, portfolio prioritization, training, and performance monitoring. Manages and develops R&D teams while coordinating with actuarial, underwriting, sales, claims, and other stakeholders to implement product enhancements, improve processes, and support profitable growth.

Leads and manages software engineering teams, including hiring, mentoring, budgeting, planning, roadmap delivery, system design, and technical strategy. Oversees scalable, secure, compliant applications across multiple technology stacks, drives CI/CD, migrations, modernization, process improvement, and engineering best practices, and partners with product and cross-functional stakeholders to deliver high-quality customer-facing solutions.

Design, develop, and maintain complex distributed software systems. Translate product requirements into scalable, secure, modular designs; write well-tested code; lead design and code reviews; guide agile sprint teams; collaborate with stakeholders; and mentor engineers. The role also contributes to technical strategy, resolves delivery impediments, and promotes engineering best practices.

Investigates and processes vehicle, property, and moderate bodily injury claims. Reviews coverage, gathers evidence, determines liability, sets reserves, evaluates medical records, negotiates settlements, identifies fraud or high-risk files, and guides customers throughout the claims process while coordinating with internal departments and external parties.

Leads multiple software engineering teams supporting claims and other technology areas. Responsibilities include hiring and mentoring staff, budgeting, roadmap planning, architecture, hands-on delivery, security and compliance, performance optimization, modernization, CI/CD, technical strategy, and executive communication. The role requires driving scalable distributed systems, cloud transformation, operational excellence, and adoption of engineering best practices.

Designs, develops, and maintains complex distributed software systems. Writes high-quality code, leads design and code reviews, translates product requirements into scalable architectures, leads sprint delivery, collaborates with stakeholders, and mentors engineers. The role requires expertise in programming, databases, APIs, messaging, microservices, containerization, DevSecOps, and technical strategy.