Top Tech Jobs & Startup Jobs in Boston, MA

Lead and scale a global Customer Success organization across NA, EMEA, and APAC. Define strategy, improve adoption, retention, NPS, and expansion for an eQMS SaaS platform. Partner with Sales, Product, Support, and Services; own enterprise playbooks, KPIs, and executive customer relationships while developing regional leaders and scalable operations.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

Drive new business and manage the full sales cycle from opportunity to closure, building relationships with C-suite buyers and managing territory and quotas.

The Global Vice President of Customer Success will lead the Customer Success organization globally, driving strategy, customer satisfaction, retention, and growth, while fostering a high-performing team culture.

The Business Development Representative at Dot Compliance generates and qualifies leads via cold calling, email, and social media to support sales goals.

The Senior Customer Success Manager will lead Enterprise and Mid-Market customers, driving adoption and retention while collaborating with internal teams.