Top Tech Jobs & Startup Jobs in Boston, MA

The Senior Marketing Operations Analyst will integrate marketing technologies, automate AI workflows, and manage analytics and reporting for the marketing team.

Responsible for implementing, configuring, and maintaining Zendesk as the support platform while integrating it with other tools and ensuring system health.

The Support Operations Manager at Harvey will build scalable support systems, manage a team, and lead initiatives to improve operational efficiency and customer experience.

The Senior Instructional Designer will create educational content for Harvey Academy, focusing on e-learning modules and instructional videos using adult learning principles and design frameworks.

Lead development of Harvey in Word, an AI-powered Office Add-in. Architect features, collaborate across teams, and ensure high performance and integration with Microsoft tools.

The role involves handling complex technical support cases, acting as a senior escalation point, managing bugs, mentoring peers, and improving support quality.

The User Operations Specialist provides empathetic customer support, manages multiple priorities, troubleshoots issues, documents feedback, and collaborates with teams to enhance customer experience.

The Content Specialist will develop and manage Help Center content, ensuring clarity and accessibility while enhancing self-service resources. Responsibilities include content creation, quality optimization, and collaboration with internal teams.

Own lightweight data governance and operational reporting: define/document business terms, maintain a data catalog, build SQL-based operational datasets and reports, monitor data quality, diagnose anomalies, and align stakeholders across BizTech, Analytics, and business teams.

Join Harvey's legal team to draft, review, and negotiate commercial AI SaaS contracts, provide regulatory counsel, and support cross-functional teams.