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The Enterprise Onboarding and Implementation Specialist will manage project delivery, change management, data migration, system configuration, and user onboarding for enterprise solutions, ensuring successful customer adoption and satisfaction.

Lead and build the Account Management team, develop account strategies, and collaborate with various teams to drive revenue growth.

Oversee ~30 large law firm accounts as Customer Success Manager, focusing on partnerships, retention, growth, and operational excellence through collaboration and strategic account management.

The Director of Onboarding will lead the post-sale onboarding experience for newly acquired firms, ensuring successful transitions and operational confidence, while managing a traveling onboarding team and coordinating with multiple internal departments.