Leads client-facing software implementation projects for healthcare payor customers, coordinating cross-functional teams, requirements, roadmaps, risks, budgets, timelines, deliverables, and change management. Serves as a consultative customer partner, facilitates discovery, manages escalations, documents solutions, drives product adoption, and ensures customer satisfaction. Collaborates with Product, Engineering, Analytics, Implementation, and Go-to-Market teams while continuously improving methodologies and supporting strategic client outcomes.

Leads payer-client implementations for post-payment payment integrity solutions from discovery through requirements, data mapping, configuration, testing, go-live, hypercare, and ongoing support. Serves as the primary client contact, translating business needs into approved requirements and implementation artifacts while coordinating product, business analysis, data, engineering, QA, security, and operations teams. Oversees risks, decisions, changes, readiness, adoption, and issue resolution while providing payment integrity and product expertise.

Leads client-facing healthcare software implementations, managing project scope, schedules, budgets, risks, dependencies, documentation, and change management. Partners with cross-functional teams to configure, deploy, and drive adoption of solutions for healthcare payors. Facilitates requirements discovery, workshops, stakeholder communication, escalations, and continuous improvement while ensuring customer satisfaction and successful outcomes.