Top Tech Jobs & Startup Jobs in Boston, MA

Resolves customer queries through live chat, email, inbound and outbound calls, providing accurate product and service information. Documents inquiries and complaints, escalates priority issues, and identifies scalable improvements using market knowledge. Requires strong Cantonese and intermediate English communication, customer service skills, fast and accurate typing, multitasking, and complaint-handling abilities.

Reviews invoices against purchase orders, records and files payment documents, submits payment requests, follows up on missing acceptance forms, resolves system and fixed-asset issues, performs prepayment reconciliation, and supports tax assessments. The role requires accurate ledger updates, timely processing, quality checks, and communication with suppliers, requestors, and internal departments.

Handle inbound customer calls through a consultative sales and support approach. Identify customer needs, recommend products and services, troubleshoot issues, resolve calls when possible, and direct customers to third-party or paid solutions when appropriate. Meet performance metrics including first-call resolution, conversion rates, Net Promoter Score, and new sales while delivering strong customer service in a high-volume environment.

Build customer relationships, identify and pursue new accounts, follow up with existing customers, promote additional products and services, support sales reporting, collaborate with internal and external stakeholders, achieve sales targets, track completion activities, and provide market information.

Respond to customer inquiries through phone and email, assist with online orders and payments, protect confidential information, resolve concerns, escalate priority issues, meet performance standards, and continuously improve the customer support experience.

Supports Spanish-speaking creators by responding to inquiries, managing Discord communities, documenting feedback, assigning and tracking game development tasks, clarifying requirements, and coordinating deliverable improvements with internal teams. Requires English and Spanish fluency, creator community management experience, UGC game operations knowledge, familiarity with a UGC creation platform, conflict resolution skills, and proficiency with Windows and Microsoft Office.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects confidential customer information, resolves and escalates issues, meets service KPIs, and contributes to continuous service improvement. The role requires professional communication in English and Bahasa Malaysia, active listening, emotional intelligence, accurate typing, and the ability to remain composed in a fast-paced environment.

Provides customer support for an online shopping channel through inbound phone calls and email. Assists with online orders and payments, protects confidential customer information, resolves and escalates issues, meets performance targets, and maintains a professional, empathetic brand experience. The role also requires continuous learning, adherence to procedures, and collaboration to improve support quality.

Handle inbound customer calls, identify needs, recommend products and services, resolve support issues, troubleshoot client products, and convert inquiries into sales. The role requires Mandarin and English fluency, target-driven performance, strong communication skills, rotational shift availability, and the ability to work in a fast-paced, high-volume environment.

Responds to customer enquiries through inbound phone and email, supports online ordering, processes payments securely, manages concerns, escalates priority issues, and maintains a professional brand experience. The role requires meeting performance indicators, protecting customer information, collaborating with teammates, identifying service improvements, attending training, and following company and client policies.