Top Tech Jobs & Startup Jobs in Boston, MA

Handle inbound customer calls, provide technical support, troubleshoot products, identify customer needs, and recommend relevant paid solutions. Build rapport, resolve issues on the first contact, meet sales and service metrics, and manage multiple interactions in a high-volume environment. The role requires consultative selling, customer experience focus, product knowledge, and support in Mandarin and English.

Annotates data accurately according to project guidelines, performs quality checks, provides feedback on annotation tools and processes, collaborates with project teams, maintains efficiency, and reports issues for resolution.

Conducts quality evaluations, root-cause and data analysis, QA progress reporting, and process guidance for a customer service team. Serves as an escalation contact and QA subject matter expert, while supporting problem prevention and continuous improvement initiatives. The role requires rotational shift availability, Malay and English proficiency, and at least one year of call-center QA experience.

Conduct quality assurance evaluations, root-cause and data analysis, and progress reporting for a customer service team. Serve as an escalation point and QA subject matter expert, provide process guidance, and support problem prevention and continuous improvement projects. The role requires rotational shift work, proficiency in Malay and English, and the ability to start immediately.

Moderate Urdu-language social media content and user reports according to community standards. Resolve account and abuse-related inquiries with empathy, accuracy, and speed; enforce platform policies, identify trends, analyze relevant data, recommend workflow improvements, and escalate issues outside company guidelines. The role requires strong communication, critical thinking, customer support ability, B2 English proficiency, and accurate typing skills.

Reviews, classifies, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects confidential customer information, and completes ongoing training. The role requires Mandarin and B2-level English proficiency, rotational-shift availability, strong attention to detail, computer literacy, and the ability to handle sensitive or graphic content.

Supports the customer service team by conducting quality assurance evaluations, root-cause and data analysis, progress reporting, process issue escalation, and continuous improvement initiatives. Serves as a quality assurance subject matter expert and provides guidance to help maintain performance standards.

Analyzes potentially fraudulent transactions, monitors assigned accounts for suspicious activity, investigates alerts, reviews red flags, performs KYC checks, gathers case information, and recommends escalation or closure according to AML policies and procedures.

Investigates and manages fraud incidents within a digital bank, records losses, conducts root-cause analysis, improves controls, monitors emerging threats, maintains industry intelligence, supports fraud risk infrastructure, and delivers awareness training to business and support teams.

Manages client accounts across the full sales cycle, from onboarding through renewal. Builds relationships, optimizes account performance, drives revenue growth, and identifies upsell and cross-sell opportunities. Analyzes account data and provides strategic recommendations while using CRM tools and negotiation skills to support client success and sales outcomes.