Top Tech Jobs & Startup Jobs in Boston, MA

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects confidential customer information, resolves and escalates issues, meets service KPIs, and contributes to continuous service improvement. The role requires professional communication in English and Bahasa Malaysia, active listening, emotional intelligence, accurate typing, and the ability to remain composed in a fast-paced environment.

Provides customer support for an online shopping channel through inbound phone calls and email. Assists with online orders and payments, protects confidential customer information, resolves and escalates issues, meets performance targets, and maintains a professional, empathetic brand experience. The role also requires continuous learning, adherence to procedures, and collaboration to improve support quality.

Handle inbound customer calls, identify needs, recommend products and services, resolve support issues, troubleshoot client products, and convert inquiries into sales. The role requires Mandarin and English fluency, target-driven performance, strong communication skills, rotational shift availability, and the ability to work in a fast-paced, high-volume environment.

Responds to customer enquiries through inbound phone and email, supports online ordering, processes payments securely, manages concerns, escalates priority issues, and maintains a professional brand experience. The role requires meeting performance indicators, protecting customer information, collaborating with teammates, identifying service improvements, attending training, and following company and client policies.

Connect with customers remotely to identify needs, present solutions, acquire new accounts, follow up with prospects and existing customers, and close sales. Provide sales support, reporting, and market insights while collaborating with internal and external stakeholders. Maintain customer satisfaction, track activity completion, and consistently achieve volume and sales targets in a fast-paced environment.

Provides customer support through inbound phone and email channels for an online shopping platform. Assists with orders and payments, protects personal and financial information, resolves and escalates issues, maintains professional customer interactions, meets performance targets, and contributes to continuous service improvement.

Reviews and moderates reported social media content according to community standards and Terms of Use. Responds to user inquiries, resolves account and abuse-related issues, identifies trends and workflow inefficiencies, escalates policy exceptions, and suggests scalable improvements. The role requires empathetic communication, sound judgment, analytical thinking, language proficiency, accurate typing, and the ability to work in a fast-paced environment.

Handle customer inquiries in Urdu and English through phone, live chat, and email. Resolve product, service, complaint, and technical issues; provide accurate solutions; document interactions; escalate complex cases; and meet performance and customer satisfaction targets. The role requires rotational shifts, including weekends and public holidays, and is based in or requires relocation to Penang, Malaysia.

Provide bilingual Traditional Mandarin and English support to MMORPG players through email, chat, and in-game tools. Investigate gameplay, account, billing, refund, login, and technical issues by reviewing logs and activity records. Restore items, troubleshoot problems, document resolutions, escalate complex cases, and follow up with players. The role requires analytical thinking, basic technical knowledge, empathy, and availability for rotating shifts, weekends, and public holidays.

Analyzes potentially fraudulent transactions, monitors assigned accounts for suspicious activity, investigates alerts, reviews red flags, recommends escalation or closure, and performs KYC checks according to AML policies and procedures.