Top Tech Jobs & Startup Jobs in Boston, MA

Provides inbound technical and sales support through calls, email, and chat. Troubleshoots customer products, resolves issues, identifies business needs, recommends suitable products and services, and converts support interactions into sales opportunities. Maintains customer satisfaction while meeting targets for first-call resolution, conversion, net promoter score, and new sales in a high-volume environment.

Responds to customer requests through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role meets customer service KPIs, follows company policies, collaborates with teammates, incorporates feedback, and continuously improves support quality. Bahasa Indonesia and B2-level English communication are required.

Reviews and records supplier invoices, verifies purchase order accuracy, files payment documents, submits payment requests, follows up on missing acceptance forms, resolves fixed-asset system issues, performs prepayment reconciliation, and supports tax assessments. The role requires accurate ledger updates, timely processing, document quality checks, and coordination with requestors, suppliers, and tax personnel.

Manage employee data and documentation accurately and confidentially within People Operations. Use ServiceNow to handle cases, coordinate compliant documentation workflows, collaborate across teams, and support HR-related tasks. The role requires strong English and Vietnamese communication, attention to detail, calm issue resolution, and at least two years of data administration and document management experience.

Resolves customer queries through live chat, email, inbound and outbound calls, providing accurate product and service information. Documents inquiries and complaints, escalates priority issues, and identifies scalable improvements using market knowledge. Requires strong Cantonese and intermediate English communication, customer service skills, fast and accurate typing, multitasking, and complaint-handling abilities.

Reviews invoices against purchase orders, records and files payment documents, submits payment requests, follows up on missing acceptance forms, resolves system and fixed-asset issues, performs prepayment reconciliation, and supports tax assessments. The role requires accurate ledger updates, timely processing, quality checks, and communication with suppliers, requestors, and internal departments.

Handle inbound customer calls through a consultative sales and support approach. Identify customer needs, recommend products and services, troubleshoot issues, resolve calls when possible, and direct customers to third-party or paid solutions when appropriate. Meet performance metrics including first-call resolution, conversion rates, Net Promoter Score, and new sales while delivering strong customer service in a high-volume environment.

Build customer relationships, identify and pursue new accounts, follow up with existing customers, promote additional products and services, support sales reporting, collaborate with internal and external stakeholders, achieve sales targets, track completion activities, and provide market information.

Respond to customer inquiries through phone and email, assist with online orders and payments, protect confidential information, resolve concerns, escalate priority issues, meet performance standards, and continuously improve the customer support experience.

Supports Spanish-speaking creators by responding to inquiries, managing Discord communities, documenting feedback, assigning and tracking game development tasks, clarifying requirements, and coordinating deliverable improvements with internal teams. Requires English and Spanish fluency, creator community management experience, UGC game operations knowledge, familiarity with a UGC creation platform, conflict resolution skills, and proficiency with Windows and Microsoft Office.