Top Tech Jobs & Startup Jobs in Boston, MA

Handles inbound customer calls, email, and chat while delivering customer support and consultative sales. Identifies customer needs, recommends products and paid solutions, troubleshoots issues, and aims for first-contact resolution. The role meets sales and service metrics including conversion rates, Net Promoter Score, new sales, and first-call resolution. Candidates need strong communication, multitasking, computer navigation, customer rapport, and the ability to support customers in Korean and English.

Conduct quality assurance evaluations, root-cause and data analysis, and progress reporting. Serve as an escalation contact and subject matter expert for quality processes, while supporting problem prevention and continuous improvement projects. The role requires strong communication, analytical, organizational, presentation, and decision-making skills, along with English and Mandarin proficiency and fintech experience.

Analyzes potentially fraudulent transactions and monitors assigned customer profiles for suspicious activity. Reviews transaction data and red flags, investigates alerts, performs KYC checks, gathers supporting information, and recommends escalation or closure according to AML policies and procedures. The role supports AML service delivery and requires Spanish and English proficiency, financial or banking experience, and knowledge of AML, KYC, or due diligence.

Provides customer support through inbound phone and email channels for an online shopping platform. Assists with orders and payments, protects confidential customer information, resolves concerns, escalates priority issues, meets performance metrics, and contributes to service improvements while maintaining a professional and empathetic brand image.

Reviews, classifies, removes, and escalates user-generated content according to client policies and community guidelines. Maintains quality and KPI targets while handling potentially disturbing material, protecting customer information, completing training, and following confidentiality and operational procedures. The role requires rotational-shift availability and is performed onsite, not remotely.

Respond to customer inquiries through inbound calls and email, support online orders, process payments securely, resolve concerns, escalate priority issues, and maintain a professional brand experience. The role requires meeting service KPIs, protecting customer information, following policies, collaborating with teammates, attending training, and continuously improving support quality. Urdu language proficiency and B2-level English are required.

Provides inbound and outbound sales support through web and telesales channels. Advises customers on products, explains features, processes accurate orders, captures sales opportunities, and drives revenue while maintaining high customer satisfaction. Analyzes sales performance, uses CRM and reporting tools, meets sales KPIs, resolves customer issues, and supports product expertise and quality standards.

Handles inbound customer interactions through calls, email, and chat while identifying sales opportunities and providing technical support. Uses consultative selling to recommend products and services, troubleshoots client issues, resolves inquiries, and meets conversion, sales, customer satisfaction, and first-call resolution targets. Requires strong communication, customer rapport, multitasking, computer navigation, and proficiency in the required language.

Provides inbound phone and email support for customers using an online shopping channel. Assists with online orders and payments, protects confidential customer data, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Arabic and B2-level English communication, strong customer service and problem-solving skills, accurate typing, computer literacy, and the ability to work in a fast-paced environment while meeting performance standards.

Reviews potentially fraudulent transactions, monitors assigned customer profiles, investigates suspicious activity, gathers and analyzes case information, performs KYC checks, and recommends alerts for escalation or closure. The role supports AML service delivery and requires strong analytical ability, attention to detail, resilience, teamwork, and knowledge of anti-money laundering, due diligence, and financial processes.