Top Tech Jobs & Startup Jobs in Boston, MA

Leads BPO quality assurance operations by managing Quality Analysts, monitoring customer interactions, maintaining QA frameworks and scorecards, conducting calibration and coaching sessions, analyzing performance trends, and reporting insights to management. Partners with Operations, Training, and Workforce teams to improve customer experience, ensure compliance with quality standards, and support continuous improvement against KPIs and SLAs.

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of calls, chats, and emails. Maintains QA frameworks, scorecards, calibration processes, and performance reports while ensuring compliance with quality standards, KPIs, and SLAs. Provides coaching and actionable improvement recommendations, analyzes trends, partners with operations and training teams, and presents quality performance insights to management.

Leads a team of Quality Analysts in a BPO environment, overseeing customer interaction evaluations, quality standards, scorecards, calibration, reporting, coaching, and corrective actions. Partners with Operations, Training, and Workforce teams to improve performance and customer experience. Analyzes trends, ensures KPI and SLA compliance, supports continuous improvement, and presents quality results to management and stakeholders.

Leads and coaches a sales team to achieve productivity, quality, customer satisfaction, revenue, and performance targets. Monitors operations and metrics, handles complex Mandarin-speaking customer escalations, provides feedback and development plans, conducts training and reviews, supports recruitment and onboarding, collaborates cross-functionally, and drives continuous improvement in a 24/7 rotational environment.

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of calls, chats, and emails. Maintains QA frameworks, scorecards, calibration processes, and reporting. Provides coaching and performance feedback, analyzes quality trends, recommends corrective actions, and partners with operations, training, and workforce teams to improve customer experience, compliance, KPIs, and SLAs.

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of customer interactions, maintaining QA frameworks and scorecards, conducting calibration and coaching sessions, analyzing performance trends, and reporting insights to stakeholders. Ensures compliance with quality standards, KPIs, and SLAs while partnering with Operations, Training, and Workforce teams on continuous improvement initiatives.

Leads a team of Quality Analysts in a BPO environment, overseeing customer interaction evaluations, quality standards, calibration, coaching, reporting, and performance improvement. Develops QA frameworks and scorecards, analyzes trends, partners with operations and training teams, and ensures compliance with KPIs and SLAs. Requires fluent Cantonese and English communication and flexibility for rotational shifts.

Provides first-level technical support, assists with hardware and software installation and troubleshooting, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects and upgrades, and documents procedures and technical records.

Supports the HR team across onboarding, offboarding, employee records, HR databases, engagement activities, training initiatives, documentation, reporting, and general administration. The six-month internship provides practical exposure to end-to-end HR operations while requiring confidentiality, organization, communication, and interpersonal skills.

Develops and delivers employee training, conducts training needs analysis, creates learning materials, evaluates effectiveness, and provides coaching. Maintains quality standards, audits customer interactions across support channels, analyzes quality trends and dashboards, identifies process gaps, and partners with operations on corrective actions and continuous improvement.