Top Tech Jobs & Startup Jobs in Boston, MA

Handle inbound customer calls, provide technical and product support, troubleshoot issues, identify customer needs, and recommend suitable paid solutions. The role combines consultative selling with customer experience responsibilities, including meeting conversion, sales, first-call resolution, and customer satisfaction metrics. Representatives must support customers in Japanese and English, navigate computer systems efficiently, resolve issues within scope, and refer customers to third-party support when necessary.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects confidential customer information, resolves and escalates concerns, meets service KPIs, and contributes to continuous improvement. The role requires professional communication, empathy, active listening, problem-solving, Korean language support, English proficiency, accurate typing, and Microsoft Office skills.

Handle inbound customer calls, provide technical and product support, troubleshoot issues, identify customer needs, and recommend relevant paid solutions. Drive conversions and new sales while maintaining strong customer experience metrics, including first-call resolution and Net Promoter Score. Manage high-volume interactions, multitask effectively, document and resolve issues, and build customer rapport. Support is provided through phone and other communication channels.

Review, classify, remove, and escalate user-generated content according to client policies and community guidelines. Maintain quality and KPI targets while handling sensitive or graphic material, protecting confidential information, attending training, and following operational procedures. The role requires rotational-shift availability, strong attention to detail, multitasking, and emotional resilience when reviewing offensive or disturbing content.

Moderate and review reported social media content for policy compliance, resolve account and user inquiries, enforce terms of use, and identify abusive content. The role requires empathetic communication, sound judgment, analytical thinking, trend recognition, and timely escalation of policy exceptions. Moderators also analyze user feedback and data, recommend workflow improvements, and support a positive online community experience while meeting quality and turnaround standards.

Handles inbound customer calls and provides technical support while identifying consultative sales opportunities. Troubleshoots products, resolves issues, recommends paid solutions, builds customer rapport, and achieves targets for conversion, new sales, first-call resolution, and customer satisfaction. The role requires Arabic and English communication, multitasking, product knowledge, and effective use of computer systems and CRM tools.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects customer information, resolves and escalates issues, meets service KPIs, and promotes continuous improvement. The role requires professional, empathetic communication, Korean-language support, English proficiency, accurate typing, computer literacy, and the ability to remain calm while handling customer concerns.

Analyze potentially fraudulent transactions, monitor assigned customer profiles, investigate suspicious activity, review red flags, recommend escalation or closure, and conduct KYC checks according to AML policies and procedures. The role involves gathering information, assessing transaction risks, documenting case investigations, and supporting AML service delivery.

Reviews and records supplier invoices, verifies purchase order accuracy, files payment documents, submits payment requests, follows up on missing acceptance forms, and helps resolve fixed-asset and payment-system issues. The role also supports prepayment reconciliation, tax assessments, ledger updates, document closure, and quality inspections while maintaining strict processing timelines and accuracy.

Provide Mandarin customer support through email and live chat. Responsibilities include answering inquiries, explaining products and policies, resolving and escalating issues, documenting interactions, maintaining service quality, and meeting performance targets while working rotational shifts on-site.