Top Tech Jobs & Startup Jobs in Boston, MA

Responds to customer enquiries through inbound calls and email, supports online orders and payment processing, protects confidential information, resolves concerns, escalates priority issues, and maintains professional customer service. The role also requires meeting performance standards, following policies, attending training, and contributing suggestions to improve the customer support experience.

Serves as the primary HR business partner for designated units, managing industrial relations matters, disciplinary cases, grievances, investigations, performance management, employee engagement, conflict resolution, employment-law guidance, bilingual HR documentation, workforce planning, talent management, compliance, and HR metrics reporting.

Handle inbound sales and support calls, identify customer needs, recommend suitable products or paid solutions, troubleshoot issues, and deliver strong customer experiences. Meet conversion, first-call resolution, sales, and customer satisfaction targets in a high-volume environment. Build customer rapport, manage multiple tasks, resolve issues promptly, and use consultative selling techniques to support business customers.

Handle Marathi- and English-language customer inquiries through phone, live chat, and email. Resolve product, service, complaint, and technical issues; provide accurate, timely solutions; document interactions; escalate complex cases; and meet performance and customer satisfaction targets. The role requires rotational shift work, including weekends and public holidays, and is based in or requires relocation to Penang, Malaysia.

Supports the Talent Acquisition team with candidate sourcing, screening, interview coordination, applicant tracking system maintenance, onboarding, and recruitment process projects. The role involves using job boards and social media to identify candidates, conducting initial phone screenings, scheduling interviews, maintaining accurate candidate records, and assisting with new-hire paperwork and orientation. This is a three-month full-time internship or contract opportunity in a fast-paced, multicultural environment.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, prepare progress reports, resolve process-related questions, serve as a QA subject matter expert, and support continuous improvement and problem prevention initiatives.

Reviews fraud appeals, high-risk transactions, pending reviews, chargebacks, and representment cases. Analyzes user behavior, payment details, proof documents, fraud trends, and business-line risk factors to determine appropriate actions. Handles escalations, blacklist releases, whitelisting, and customer responses according to SOPs. Ensures cases meet SLA and accuracy requirements while identifying emerging fraud patterns and supporting compliance across global users.

Provides employee support through phone, email, and chat, addressing inquiries about payroll, time away, leave, benefits, HR policies, and HR systems. Manages support cases in Workday HCM and ServiceNow, resolves moderately complex and sensitive issues, protects confidentiality, and ensures compliance with company procedures. Requires at least three years of employee support experience and advanced English and Japanese communication skills.

Provide first-line technical support to B2B clients, partners, and retail teams in Spanish and English. Troubleshoot device, application, login, pairing, app crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and customer satisfaction.

Conducts call-center quality evaluations, root-cause and data analysis, QA progress reporting, and process issue resolution. Serves as the QA subject matter expert and escalation contact while supporting problem prevention and continuous improvement projects. Requires rotational shift availability, strong English proficiency, a bachelor’s degree or equivalent diploma, and at least one year of call-center QA experience.