Top Tech Jobs & Startup Jobs in Boston, MA

Handle inbound customer calls, provide technical and product support, identify customer needs, and convert support interactions into sales opportunities. Troubleshoot products, resolve issues, meet conversion and service metrics, and deliver strong customer experiences in a high-volume environment. The role requires English proficiency, Vietnamese language capability, consultative selling skills, computer literacy, multitasking, and a customer-focused approach.

Generate leads and close sales for automotive clients through inbound and outbound calls. Identify customer needs, recommend suitable products or services, handle objections, maintain accurate customer interaction records, stay current on industry and product updates, and provide strong customer service while building client relationships in a target-driven environment.

Provides inbound phone and email support for customers using an online shopping channel. Assists with orders and payments, protects confidential customer information, resolves concerns, escalates priority issues, and maintains professional service standards. The role requires English and Bahasa Indonesia proficiency, strong communication and problem-solving skills, adherence to performance metrics and policies, and continuous participation in training and service improvement.

Manage employee data and documentation accurately and confidentially within People Operations. Use ServiceNow to handle cases, coordinate compliant documentation workflows, collaborate across teams, and support HR-related tasks. The role requires English and Japanese communication skills, strong data administration and document management experience, attention to detail, and the ability to remain calm under pressure.

Reviews and records supplier invoices, verifies invoices against purchase orders, files payment documents, submits payment requests, follows up on missing acceptance forms, resolves fixed-asset system issues, reconciles prepayments, and supports tax assessments. The role requires accurate ledger updates, timely payment processing, quality inspections, and communication with requestors and suppliers.

Reviews and records supplier invoices, verifies invoices against purchase orders, manages filing and payment requests, follows up on missing acceptance forms, resolves system and fixed-asset issues, supports tax assessments, performs prepayment reconciliation, and ensures payment documents are accurately closed within required timelines.

Provides employee support through phone, email, and chat, resolving inquiries about payroll, time away, leave, benefits, HR policies, and systems. Manages cases in Workday HCM and ServiceNow, handles sensitive information confidentially, applies critical thinking to moderately complex issues, and ensures compliance with company policies. Requires strong English and Thai communication skills and at least three years of employee support experience.

Reviews, classifies, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects confidential information, completes training, and works rotational shifts. The role requires handling sensitive or graphic content, strong attention to detail, Vietnamese and B2-level English proficiency, computer literacy, and accurate typing.

Analyzes financial transactions to detect and prevent fraud, investigates incidents, records losses, performs root cause analysis, and recommends control improvements. The role monitors emerging fraud threats, maintains industry intelligence networks, supports fraud risk infrastructure, and provides training and guidance to business and support teams on fraud awareness and mitigation.

Manage vendor bill reconciliation, dispute resolution, payment processing, settlement data tracking, billing and settlement system configuration, validation support, issue reporting, and seller shipping-fee queries. The role requires accurate financial operations, cross-functional coordination, timely reporting, and communication in English and Mandarin.