Top Tech Jobs & Startup Jobs in Boston, MA

Handle inbound customer calls, identify needs, recommend products and services, convert support interactions into sales opportunities, troubleshoot issues, and achieve sales and service metrics. The role requires excellent English, consultative selling, strong communication, target orientation, and flexibility to work rotational shifts in a high-volume environment.

Handles inbound customer interactions through calls and digital channels, providing product support while identifying and converting sales opportunities. Uses a consultative approach to understand customer needs, troubleshoot products, resolve issues, and recommend paid solutions. The role requires meeting conversion, sales, customer satisfaction, and first-call-resolution targets in a high-volume environment while maintaining strong customer rapport and service quality.

Responds to customer enquiries through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Cantonese and English communication, adherence to service policies, achievement of performance targets, collaboration with teammates, and continuous learning and process improvement.

Reviews, classifies, and removes user-uploaded content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects customer information, completes ongoing training, and handles potentially sensitive or graphic content while working rotational shifts.

Reviews, classifies, removes, and escalates user-generated content according to client policies and community guidelines. Maintains quality and KPI performance, protects confidential customer information, completes ongoing training, and follows operational procedures. The role requires rotational-shift availability and the ability to handle disturbing or graphic content in an on-site work environment.

Provides customer support for an online shopping channel through inbound phone and email. Assists with online orders and payments, protects confidential customer information, resolves concerns, escalates priority issues, meets performance targets, and helps improve service quality. Requires professional communication, empathy, active listening, problem-solving, Tagalog proficiency, B2-level English, basic computer skills, and accurate typing.

Reviews, classifies, escalates, or removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets while handling sensitive or graphic material, protecting customer information, and following confidentiality procedures. Participates in training and wellness programs, monitors company communications, and works rotational shifts. The role requires Mandarin and English proficiency, strong attention to detail, computer literacy, and accurate typing.

Analyze potentially fraudulent transactions and monitor assigned customer profiles for suspicious activity. Investigate alerts, review supporting data and red flags, perform KYC checks, gather case information, and recommend escalation or closure according to AML policies and procedures. The role requires Portuguese and English proficiency, financial or banking experience, and knowledge of AML, KYC, or due diligence processes.

Supervise BPO agents, monitoring attendance, productivity, performance, quality, and service levels. Communicate operational changes, enforce policies, prepare accurate reports, coach and motivate agents, provide feedback, handle escalated customer interactions, streamline procedures, and support disciplinary actions. The role requires strong English communication, Excel reporting skills, problem-solving ability, resilience under stress, and availability for rotating 24/7 shifts.

Reviews, classifies, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects confidential customer information, completes ongoing training, and supports safe online experiences. The role requires handling potentially disturbing content, working rotational shifts, meeting typing and accuracy standards, and communicating effectively in English.