Top Tech Jobs & Startup Jobs in Boston, MA

Proactively reach out to at-risk customers via calls and emails to diagnose issues, handle objections, and retain accounts. Monitor signals (HealthScore drops, payment failures, cancellations, low usage), log interactions in CRM, recommend plan optimizations or reactivations, escalate recurring issues, and provide feedback to leadership to reduce churn and support revenue retention.

Manage end-to-end accounting operations including endorsements, month/quarter/year-end close, reconciliations, cash management, invoicing, and audit support. Drive automation and process improvements, leverage AI tools for workflows and analysis, administer NetSuite reporting, FloQast close processes, and support Ramp expense optimization while collaborating cross-functionally on fintech integrations and special projects.

Own monthly budget-vs-actuals and consolidated reporting, produce Board and investor materials, maintain rolling P&L/balance sheet/cash flow forecasts, build scenario analyses, support pre-IPO readiness, and improve FP&A processes and tooling through automation and dashboards.

Lead UX research to improve usability, consistency, and product-market fit. Conduct competitive audits, synthesize user feedback and analytics, run usability studies, contribute to design systems, produce UX artifacts, and partner with product, engineering, and design to drive user-centered improvements.

Lead Spanish-language customer implementations: translate requirements into implementation and migration plans, execute integrations, build onboarding playbooks, drive adoption and consulting milestones, deliver training/webinars, and collaborate cross-functionally to ensure successful product adoption and renewals.

Lead FP&A for R&D and GTM, build financial models and business cases, own strategic planning, KPI development, capital allocation, and partner with senior leaders to drive data-driven investment and efficiency. Hire and mentor a high-performing finance team and implement AI-enabled process improvements.

Lead product finance analytics and forecasting for a high-growth SaaS platform. Partner with Product, Engineering, Data, and Finance to build models, dashboards, variance analysis, and executive narratives that connect product behavior to financial outcomes. Own data governance, complex SQL-based analyses, and scalable analytics processes to inform investment, roadmap, and strategic decisions.

Lead strategic finance initiatives for Revenue and Marketing, develop analytical frameworks, support decision-making, and drive growth through solid financial planning and analysis. Collaborate with tech and business teams to optimize data usage for financial insights.

The Sr. Director, Internal Audit will develop and lead the internal audit function, conduct risk assessments, execute audits, and ensure compliance with policies.

The Staff Product Manager - Creators will enhance the learner experience, drive engagement, manage product strategy, and optimize learning outcomes for HighLevel's platform.