Top Tech Jobs & Startup Jobs in Boston, MA

Develops software solutions at Zoom, collaborating in a fast-paced, customer-focused environment to support communication and collaboration products. The provided description does not include specific responsibilities, qualifications, technologies, salary figures, or travel requirements.

Owns long-term technical relationships for enterprise contact center accounts using Zoom Contact Center and Zoom Virtual Agent. Responsibilities include platform configuration, virtual agent and NLP design, API integrations, analytics-driven optimization, executive customer reviews, Tier 2/3 escalation management, root-cause documentation, and cross-functional collaboration with Engineering, Product, Support, TAMs, CSMs, and Account Executives.

Own and scale Zoom’s global Services Partner Program by identifying optimization opportunities, improving program effectiveness, enabling channel teams and partners, managing escalations, coordinating cross-functional governance, and delivering executive reporting, KPIs, insights, and recommendations.

Leads Zoom’s technical SEO and AEO roadmap across CMS platforms, web applications, APIs, and frontend frameworks. Owns crawlability, indexability, rendering, structured data, performance, sitemaps, redirects, and internal linking. Builds reusable SEO services, automation, monitoring, dashboards, and CI/CD quality gates. Establishes technical standards and partners with SEO, Engineering, Product, Marketing, and Content teams to improve organic visibility, acquisition, pipeline, and revenue across search engines and AI discovery platforms.

Leads and develops a team of Technical Account Managers supporting strategic enterprise customers. Responsibilities include recruiting, coaching, setting KPIs, analyzing performance, managing executive escalations, partnering with Sales and Customer Success, improving service processes, and driving retention and growth. Requires technical team management, SaaS or Unified Communications experience, executive communication, data-driven strategy execution, AI tool adoption, and familiarity with collaboration technologies.

Drives new business, upsell, and expansion revenue for Zoom Workplace across an East or Central U.S. territory. Manages complex sales cycles, executive relationships, demonstrations, proposals, QBRs, forecasting, and channel-partner collaboration. The role requires consultative SaaS selling to organizations with 1,000 or more employees and the ability to align communication solutions with senior business priorities.

Leads complex go-to-market business operations initiatives across Direct and Channel sales. Responsibilities include governance and policy design, commercial feasibility assessments, enterprise systems requirements, UAT and solution delivery, process optimization, executive recommendations, dashboards and metrics, root-cause analysis, and AI and automation adoption. The role partners across Sales, Finance, Legal, Deal Desk, Channel, and Enterprise Systems while mentoring team members and improving opportunity lifecycle and quoting operations.

Own cross-functional go-to-market business operations workstreams spanning commercial policies, process design, governance, systems implementation, and continuous improvement. Evaluate initiative feasibility, translate requirements into system specifications, coordinate UAT, maintain process documentation, analyze exceptions and data quality, support opportunity and quoting processes, develop training, and identify automation and AI opportunities. Partner with Sales, Channel, Finance, Legal, Deal Desk, Compensation, and Enterprise Systems to improve scalable revenue operations.

Sells Zoom Workplace and UCaaS solutions to K-12 school districts and State & Local Government accounts across a seven-state territory. Responsibilities include prospecting, developing new and existing accounts, engaging executive and IT stakeholders, delivering demos and proposals, managing complex sales cycles, forecasting, conducting QBRs, and achieving sales quotas. Requires public-sector and K-12 sales expertise, cloud or SaaS experience, CRM proficiency, and an in-territory presence for customer meetings.

Maintain, scale, and improve SaaS production platforms with a focus on automation, observability, disaster recovery, and 99.999% availability. Lead incident response, perform root cause analysis, optimize performance, and collaborate with engineering teams to implement durable operational improvements.