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Lead end-to-end consultative sales cycles for Salesforce advisory, implementation, and managed services. Prospect enterprise clients, conduct executive discovery, shape digital transformation roadmaps, negotiate contracts, and close net-new business. Build C-suite relationships, expand existing accounts through cross-selling and upselling, position Salesforce AI solutions, collaborate with delivery and marketing teams, and represent Astound at industry events.

The Customer Experience Strategist will lead CRM initiatives, develop strategies, improve processes, and engage stakeholders to align technology with business goals.

Lead and scale Experience Strategy practice while serving as billable Design and Experience Lead. Drive research, persona and journey mapping, sales enablement, service definition, team hiring and mentorship, quality control, and executive storytelling to deliver digital transformation outcomes across commerce, CRM, and self-service channels.

As a Senior Consultant, you will design and develop AI solutions using Anthropic models, support client engagements, and lead automation efforts while collaborating with delivery teams.

Serve as Astound's primary liaison to the Salesforce ecosystem to generate partner-led pipeline and new-logo accounts. Build and maintain relationships with Salesforce AEs, RVPs, and PSMs; coordinate with internal sellers and CPMs; qualify and track partner-influenced opportunities; support tagging, reporting, business planning, and sharing win stories to expand account footprint.

Design and deliver scalable Salesforce B2C Commerce solutions. Lead technical discovery, pre-sales solutioning, architecture, integrations, performance tuning, and mentor development teams from design through post-launch support.

Lead architecture and delivery of enterprise Salesforce B2B Commerce solutions. Advise on requirements, integrations (ERP/OMS/payments), data modeling, APIs, and system design. Oversee quality, governance, pre-sales solutioning, and distributed teams to drive scalable B2B commerce experiences and platform ROI.