The SMB Account Manager drives revenue retention and expansion for Gem's SMB accounts by managing renewals, upsells, and customer relationships. They strategize to enhance customer growth and collaborate with teams to optimize account management processes.

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

The Enterprise Account Executive is responsible for managing the full prospect lifecycle, targeting enterprise accounts, and driving new business by effectively executing the sales cycle with C-level stakeholders.