Top Tech Jobs & Startup Jobs in Boston, MA

Build and ship full-stack features and bug fixes, focusing on SQL Server queries and stored procedures supporting .NET Core APIs and React interfaces. Follow development, testing, source control, and deployment practices; monitor shipped code for bugs, regressions, and performance issues. Collaborate through code reviews and technical discussions while protecting sensitive healthcare data through HIPAA-compliant handling and anonymized testing data. Grow toward independently designing and delivering features.

Build and ship full-stack features and bug fixes, focusing on accessible React interfaces backed by .NET Core APIs and SQL Server. Collaborate through code reviews, technical discussions, testing, deployment, and product development. Take ownership of shipped work, address defects, protect sensitive healthcare data using HIPAA-compliant practices, and progressively gain independence across the application stack.

Own the full sales cycle for mid-market accounts, from outbound prospecting through close. Generate pipeline through outbound outreach and ABM campaigns, engage executive, clinical, and operational stakeholders, follow the SPICED methodology, maintain Salesforce CRM accuracy, use Gong for call analysis and self-coaching, and deliver accurate forecasts. Success includes closing $800K+ in new ARR, sourcing 60%+ of pipeline, and maintaining 3–4x pipeline coverage.

Leads the scaled Customer Success team, coaching CSMs and managing customer health, renewals, retention, and expansion. Owns digital and 1:many engagement programs, including email campaigns, office hours, town halls, and webinars. Measures adoption, satisfaction, engagement, and retention while using CRM and customer success tools for reporting and outreach. Partners cross-functionally with Marketing, Product, Training, Implementation, Billing, and Support.

Leads and develops a team of Customer Success Managers serving mid-market customers. Owns customer satisfaction, retention, renewals, forecasting, net revenue retention, upsell and expansion outcomes. Acts as executive sponsor for key accounts, resolves escalations, uses customer data to improve experiences, and collaborates with Training, Implementation, Billing, and Support. The role also involves attending industry conferences and managing customer success across a multi-product portfolio.

Provides technical customer support by responding to inquiries, troubleshooting product functionality, reporting, integrations, and data issues, and writing basic scripts for investigations. Documents solutions, maintains knowledge-base resources, escalates complex cases, supports manual testing, and collaborates with product, engineering, and customer success teams. Tracks recurring issues and recommends process improvements while maintaining clear, empathetic communication and a strong customer focus.