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Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

The Senior Product Manager will own the product strategy for Build Engineering Reviews, collaborating with engineering and design teams to enhance user workflows and decision-making processes for mechanical engineering.

Design and run a scalable customer education program (CoLab Academy) to accelerate time-to-value, build onboarding and certification content, implement an LMS, measure impact on adoption and renewals, and enable CSMs and GTM teams through cross-functional collaboration.