Top Tech Jobs & Startup Jobs in Boston, MA

Lead Veracode’s customer onboarding program across enterprise and commercial deployments. Own program strategy, governance, portfolio visibility, risk and dependency management, KPIs, executive reporting, operating models, and cross-functional accountability. Coordinate Customer Success, Project Management, Engineering, Architecture, Product, and customer teams to improve deployment predictability, time to value, scalability, and transitions into ongoing customer success.

Lead the strategy, design, and operation of Veracode’s internal IT platform. Transform IT into a cloud-native, AI-enabled function through workflow automation, identity and access management, enterprise system integration, self-service, and reliable platform operations. Lead a global IT organization, develop leaders, manage governance and budgets, partner cross-functionally, and align technology capabilities with business priorities while improving efficiency, security, scalability, and employee experience.

Owns Veracode.com strategy, migration from WordPress to Webflow, day-to-day CMS operations, analytics, SEO, accessibility, performance, governance, and conversion optimization. Leads website roadmaps, campaign launches, A/B testing, personalization, reporting, integrations with Marketo and Salesforce, agency partnerships, QA, and cross-functional delivery. The role combines strategic leadership with hands-on page building, troubleshooting, technical oversight, and continuous improvement of digital experiences.

Manage strategic customer relationships, drive onboarding, adoption, satisfaction, renewals, and account growth. Develop account plans, educate customers on application security solutions, coordinate rollout plans and SDLC integration, oversee issue resolution, escalate critical concerns, report account performance, advocate for customer needs, and collaborate with Sales, Support, Product Management, Engineering, and Services teams.

Prospects into target accounts, manages inbound requests, qualifies marketing leads, conducts discovery calls, routes opportunities, and generates phone-based sales. Maintains accurate customer data and interaction records in Salesforce while collaborating with sales managers and field teams to refine sales strategies. The role emphasizes resilience, curiosity, communication, sales career development, and working onsite four days per week.

Leads and develops a regional Customer Success organization, driving customer adoption, retention, renewals, expansion, and business outcomes. Coaches managers and team members, monitors customer health and risk metrics, builds executive customer relationships, and collaborates with Sales and Renewals. Establishes regional risk mitigation strategies, represents customer needs internally, supports pre-sales activities, and recruits and develops a high-performing team within a global SaaS environment.

Support customers in adopting Veracode application security solutions, resolve technical challenges, integrate products across software development toolchains, and advise on security programs. Responsibilities include onboarding support, solution demonstrations, executive presentations, customer relationship development, technical feedback to product teams, and automation using APIs and CI/CD technologies.

Build and maintain scalable full-stack software across frontend, backend, and cloud infrastructure. Develop APIs, services, and data-intensive applications; contribute to architecture; manage CI/CD, deployments, monitoring, logging, and observability; troubleshoot system-wide issues; own complex features through production; and mentor engineers while collaborating with product, design, and engineering teams.

Leads and develops a U.S. team of Strategic Account Managers focused on enterprise account expansion. Responsibilities include hiring, coaching, pipeline generation, partner collaboration, territory execution, forecast accuracy, quota attainment, and deal qualification. The role partners with marketing, SDR, channel, reseller, and systems integrator teams, while participating in major customer engagements and supporting high-impact deal closures.