Serve as primary client contact for onboarding and offboarding properties, manage documentation, train clients on the platform, resolve issues, gather feedback, collaborate with internal teams, and produce reports to track performance and improve client experience.

Lead end-to-end, multi-property portfolio migrations as the primary client liaison. Coordinate cross-functional teams, manage timelines and documentation, mentor Client Services staff, resolve issues, and improve migration processes to ensure smooth onboarding/offboarding and client satisfaction.

The Assistant Controller leads a team of accountants, ensuring accurate financial statements, communicating with clients, and coordinating budgets while conforming to accounting principles.