Top Tech Jobs & Startup Jobs in Boston, MA

Sells SaaS technology solutions to law enforcement agencies within an assigned territory. Responsibilities include prospecting, pipeline management, needs assessments, product demonstrations, negotiation, deal closing, and customer relationship development. The role uses MEDDPICC and Challenger Sale methodologies, collaborates with Product, Customer Success, Marketing, and Sales Operations, and attends client meetings and industry events. Requires familiarity with government procurement, public safety agency needs, CRM and demo tools, and travel of up to 20–40%.

Lead the technical direction, architecture, and development quality of complex Android applications. Mentor engineers, integrate backend services, support offline-first functionality and diverse hardware, oversee CI/CD and releases, and document engineering standards. The role also involves robotics integrations for public safety use cases, including drones and body-worn cameras, while collaborating with technical and non-technical stakeholders.

Leads strategy, modernization, and execution across multiple public safety SaaS products or initiatives. Defines portfolio roadmaps, pricing, positioning, and business cases; partners with Engineering, Design, Sales, Marketing, and customer teams; drives AI and analytics adoption; oversees complex cross-functional delivery; represents the portfolio with executives and customers; and mentors product professionals.

Drive revenue growth and territory expansion for AI-assisted public safety SaaS products. Own the full sales cycle from prospecting through contracting and close, deliver product demonstrations, qualify opportunities using MEDDPICC and Challenger Sale, manage pipeline and forecasting in Salesforce and Gong, expand existing accounts, and build relationships with public safety agencies, government partners, and executive stakeholders.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.