Leads the East Region Employee Benefits Relationship Management organization, overseeing leaders and relationship professionals. Drives retention, growth, profitability, customer satisfaction, portfolio performance, talent development, and operational excellence. Establishes regional strategy, develops high-performing teams, strengthens customer and broker relationships, and partners cross-functionally with Sales, Underwriting, Claims, Product, Legal, and Operations. Uses performance analytics and enterprise tools to improve execution, governance, risk management, and customer outcomes.

The Senior Catastrophe Risk Modeling Analyst supports underwriting through catastrophe modeling and exposure management, primarily for Latin America, and collaborates with various teams to improve risk assessment and reporting.

Manage regional and national employee benefits accounts from implementation through renewal. Serve as the primary liaison for clients, brokers, underwriters, account executives, and internal teams. Responsibilities include resolving service issues, coordinating enrollment and implementation, leading account reviews and renewals, supporting retention and growth, identifying cross-sell opportunities, presenting tailored solutions, maintaining documentation, and improving customer processes. The role requires employee benefits expertise, relationship management, licensing, a disability specialist designation, and approximately 20% travel.