Top Tech Jobs & Startup Jobs in Boston, MA

Leads daily operations of a long-term disability claims team, managing staff performance, client relationships, compliance, claim risk, audits, training, metrics, process improvements, and claims initiatives. The role oversees hiring and development, resolves client issues, supports technology and product enhancements, participates in client implementations and prospecting, and ensures adherence to disability regulations, licensing requirements, and service standards.

Lead US Events & Experience strategy, governance, and execution across multiple sites. Provide strategic oversight, people leadership, and vendor/financial stewardship to deliver consistent, scalable onsite, offsite, and hybrid workplace experiences that support culture and business outcomes. Partner with cross‑functional teams to set standards, measure impact, and evolve operating models.

Provides day-to-day employee relations support by monitoring intake channels, responding to routine inquiries, triaging and documenting cases, coordinating accommodations and leave matters, and escalating sensitive issues. The role supports senior consultants, HR business partners, Legal, Compliance, leaders, and employees while maintaining confidentiality and compliance with employment legislation. It also contributes to HR projects, reporting, resources, best practices, and process improvements.

Leads claims risk management activities, likely overseeing risk identification, assessment, mitigation, governance, and compliance for Sun Life’s insurance benefits portfolio. The provided posting contains limited role-specific responsibilities or qualification details.

Provides enterprise leadership for workforce management, customer service analytics, contact center technology, and BPO partnerships. Oversees forecasting, staffing, dashboards, service levels, vendor contracts, invoices, performance management, budgets, technology roadmaps, and operational improvements. Leads managers and cross-functional teams while partnering with IT, Finance, Legal, Procurement, and Customer Service leadership to improve customer outcomes, control costs, and align outsourced operations with business needs.

Supports employer clients and employees with benefits, disability, absence, paid leave, claims, accommodation, and return-to-work services. Resolves inquiries, coordinates stakeholders, monitors claims, explains Evidence of Insurability requirements, and provides benefits guidance. Delivers client training, analyzes reports, conducts audits, identifies root causes, and implements service improvements. Requires fluent Spanish, strong benefits administration knowledge, customer service skills, and approximately 10% business travel.

Manage end-to-end administration for complex national account insurance business, including implementations, policy amendments, plan configuration, claims administration, billing adjustments, and client documentation. Collaborate with implementation, underwriting, claims, compliance, billing, and delivery teams to interpret contractual and regulatory requirements, resolve escalated issues, maintain accurate systems and census data, meet service levels, and improve operational processes and client experience.

Investigates long-term disability claims by auditing and triaging files, obtaining information, conducting claimant interviews, coordinating background checks and surveillance vendors, and evaluating claim credibility. The role manages multiple claims, documents findings, collaborates with case managers and clinical staff, identifies suspicious activity or misrepresentation, and may provide testimony or depositions in claim disputes.

Leads an advanced analytics agile squad delivering data science, GenAI, and Agentic AI solutions for Sales, Underwriting, and Health Capabilities. Translates business needs into scalable analytics products, builds and develops data science teams, ensures responsible AI governance, drives adoption, and monitors solution performance and business value. The role requires strong expertise in statistical modeling, machine learning, information retrieval, workflow automation, stakeholder management, and secure handling of sensitive health and business data.

Lead PMO portfolio reporting and governance for the dental portfolio. Build executive dashboards and automated reporting, align prioritization and funding, optimize PMO processes and tooling (Smartsheet, Planview, Jira, Confluence), drive lean portfolio practices, enable Power BI visualizations, train users, and deliver insights to improve value realization and delivery efficiency.