Own a high-volume portfolio of alternative investment firm clients, building executive relationships, driving retention and expansion, managing renewals, monitoring account health, and communicating cybersecurity program outcomes. The role requires proactive client engagement, commercial negotiation, renewal forecasting, collaboration with technical teams, and market intelligence gathering. Success is measured by net revenue retention and clients viewing the manager as a trusted strategic advisor.

Own a high-volume portfolio of alternative investment firm clients, building executive relationships, driving retention and expansion, managing renewals, monitoring account health, forecasting risk, and translating cybersecurity outcomes into business value. The role partners with client success and technical teams, conducts regular client visits, supports regulatory and LP due diligence conversations, and uses AI tools to manage account context and engagement efficiently.

Performs automation-first quality assurance across web applications, APIs, data pipelines, and AI-powered features. Responsibilities include writing automated tests, evaluating AI outputs, testing security controls, triaging Azure DevOps pipeline failures, documenting bugs, conducting smoke and regression testing, and improving test frameworks and quality tooling within an agile sprint team.