Manage strategic B2B SaaS accounts by driving onboarding, adoption, retention, executive relationships, quarterly business reviews, expansion opportunities, and commercial negotiations. Translate customer feedback into product insights, support custom Salesforce reporting and workflows, monitor account health, resolve issues, maintain CRM data integrity, and collaborate cross-functionally to maximize customer ROI.

Own the API layer across sales, implementation, and support. Assess technical fit for API and web app opportunities, review statements of work, support customer implementations, resolve escalated API support tickets, and assist with upselling and solutioning. Coordinate Sales, Implementation, Engineering, and Support while translating customer integration needs into feasible platform solutions.