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Lead and manage a Customer Success team, coach CSMs, oversee renewals and expansions, manage escalations, and ensure process adoption.

The Customer Success Manager will oversee customer onboarding, engagement, and retention for EasyLlama's Mid Market clients, leveraging data insights and collaboration with cross-functional teams to enhance customer satisfaction.

The SMB Account Executive will drive new business by connecting with small businesses, managing the full sales cycle, and collaborating cross-functionally to ensure customer success.

In this role, you will generate leads, conduct discovery sessions, deliver product demos, manage pipelines, and build relationships with stakeholders to drive sales in the mid-market segment.

Administer and improve go-to-market systems, manage integrations and automation, produce documentation, and support vendor management processes.