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The role involves collaborating with sales teams to provide technical guidance, understanding customer needs, and delivering tailored cloud solutions for startup and midmarket clients.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

The Senior Technical Support Engineer will manage complex customer issues, engage with Engineering, communicate effectively, and document problems. They will also participate in an on-call rotation and contribute to knowledge sharing within the team.