Lead multi-quarter strategy and roadmap for AI-driven operational capabilities in a B2B SaaS order fulfillment platform. Drive discovery, partner with engineering and UX, define KPIs, work directly with mid-market and enterprise customers, and deliver measurable operational improvements (cost, throughput, labor efficiency).

Manage end-to-end implementations of WMS solutions for clients. Conduct discovery, configure systems, use SQL for validation, and guide customers through UAT and go-live.