Top Tech Jobs & Startup Jobs in Boston, MA

Sell NiCE CXone Mpower and related SaaS solutions to enterprise and commercial contact centers. Drive new business, achieve quota, negotiate enterprise agreements, build C-level relationships, identify customer needs and opportunities, and coordinate cross-functional teams to deliver scalable AI-enabled CX solutions.

The CX Outbound Solution Engineer designs and deploys outbound contact center solutions, focusing on operational efficiency and customer engagement. They work with sales to align solutions with customer needs and lead pilot implementations with a strong grasp of outbound regulations and technologies.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Sell NiCE Cognigy enterprise AI-first CX platform in the U.S., build qualified pipeline, close large enterprise SaaS deals (direct and via partners), run full sales cycles, respond to RFPs/RFIs, and represent the company at industry events.

Serve as primary technical account contact for enterprise contact center customers, ensuring successful implementation, issue resolution, product adoption, and expansion. Troubleshoot complex technical problems, liaise across support, services, product and engineering, deliver customized presentations, own escalations, and drive business cases to improve customer outcomes. Occasional travel to customer sites (up to 25%).

Serve as a trusted advisor for designated accounts, manage escalations, ensure SLA/CSAT targets, analyze support trends, drive technical resolutions, enable product adoption, mentor engineers, and coordinate cross-functional communication for post-implementation success.

Lead customer-facing software and AI/GenAI delivery projects from initiation to closure: manage plans, schedules, risks, cross-functional teams, stakeholder communications, and drive PMO best practices while supporting AI-specific evaluation, monitoring, and governance.

Lead VRS consultant responsible for owning customer business cases, driving adoption and ROI of NiCE solutions, leading CX/contact-center transformation engagements, delivering advisory services on quality management and analytics, building stakeholder relationships, creating ROI models, and identifying additional engagement opportunities.

Lead and grow a Value Realization Services consulting organization to drive adoption and measurable ROI from NICE CX solutions (quality, interaction/speech/text analytics, AI). Oversee delivery excellence, operational KPIs, revenue and renewal performance, strategic advisory to senior customer executives, and cross-functional alignment with Sales, Product, Engineering, and Customer Success.