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Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI solutions. Identify customer needs, coordinate technical solutions, communicate strategic business value to executives, track success metrics, reduce churn, conduct executive business reviews, develop advocates, and support expansion opportunities in partnership with sales and technical teams.

Drive enterprise sales for NiCE Cognigy’s AI platform across the U.S. market. Build pipeline, generate ARR, manage direct and partner-led sales cycles, develop account plans, coordinate RFP/RFI responses, and close complex enterprise deals. The role requires engaging senior executives, communicating deal structures and ROI, collaborating with internal teams and channel partners, and representing Cognigy at industry events.

Leads customer success for strategic enterprise accounts by driving adoption, retention, customer health, ROI, and long-term value. Serves as a trusted executive advisor, coordinates cross-functional resources, manages escalations and SLAs, conducts business and technology reviews, and facilitates technical troubleshooting. The role also mentors peers, improves processes, and supports strategic account and renewal planning.

Lead enterprise AI transformation programs with VP, Director, and C-suite stakeholders. Define transformation roadmaps, business cases, operating models, and change programs while directly scoping, designing, building, and deploying conversational AI agents. Guide cloud migration to NiCE CXone, orchestrate front- and back-office workflows, coordinate technical and business stakeholders, and translate strategic objectives into measurable outcomes across customer experience, operations, workforce augmentation, and compliance.

Manages SaaS customer contract renewals and negotiations, focusing on customer retention, revenue growth, pricing, multi-year extensions, and risk mitigation. Prepares financial reports, contracts, presentations, and renewal metrics; collaborates with account, technical, and finance teams; engages senior customer stakeholders; and uses Salesforce and Excel to track renewal performance.

Customer-facing senior engineer who configures, integrates, and deploys NiCE contact-center solutions. Performs technical architecture, database design, programming/configuration, business analysis, project lifecycle management, and mentors junior staff while ensuring client satisfaction across CRM, telephony, analytics, and related integrations.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Supports public safety sales by demonstrating NiCE solutions, conducting needs assessments, responding to RFPs, developing statements of work, presenting value propositions, and collaborating with account executives, product teams, partners, and customers. Builds relationships with public safety agencies and decision-makers while applying knowledge of criminal justice workflows, digital evidence, government purchasing, and contracts. Requires approximately 50% travel within the assigned North American territory.