Top Tech Jobs & Startup Jobs in Boston, MA

Lead customer Workforce Management (WFM) transformation engagements to drive adoption, build business cases, design change across people/process/technology, manage executive stakeholders, deliver VRS programs, and identify renewal and upsell opportunities.

Sell NiCE CXone Mpower and related software to enterprise financial services accounts by building C-level relationships, achieving annual quota, negotiating enterprise agreements, identifying new opportunities, and coordinating cross-functional sales activities.

Lead the technical and functional sales process: run tailored demos and POCs, gather and interpret requirements, respond to RFIs/RFPs, align NiCE solutions to customer needs, and collaborate with account teams to close complex enterprise deals.

The AML Sales Specialist develops sales strategy for AML solutions, empowers sales teams, analyzes market trends, and drives customer engagement while serving as a subject matter expert.

Lead global sales and partner enablement strategy to accelerate revenue, reduce ramp time, and drive partner-led growth. Build scalable certification, role-based learning, and hands-on programs; measure KPIs; collaborate cross-functionally; and manage a 4-6 person global team to ensure consistent customer and partner experiences.

Drive adoption and retention of Cognigy products for enterprise customers by identifying needs, coordinating implementations, engaging executives, defining success metrics, leading executive business reviews, crafting proposals, and collaborating with sales and technical teams to deliver ROI and expansion.

Manage post-sale customer relationships to drive retention and contract growth. Ensure successful onboarding and solution adoption, conduct business reviews, maintain account health dashboards, identify risks and expansion opportunities, and advocate internally to remove friction and realize customer value.

This role focuses on pre-sales engineering for customer service automation solutions, requiring a strong technical background and experience in CCaaS, AI, and analytics to engage with clients and support sales teams effectively.

The Senior Technical Account Manager at NiCE owns key customer relationships, ensuring their success through technical support and advocacy, resolving complex issues, and maintaining customer satisfaction.

The Portfolio Value Executive engages with clients at the executive level to assess business needs, develop strategic value-based roadmaps, and articulate the financial value of NICE solutions for investment decisions.