Own product design quality at QBench, leading discovery, qualitative research, usability testing, end-to-end feature design, polished Figma delivery, accessibility, and design-system evolution. Partner with product and engineering to create scalable, implementation-ready experiences for scientific laboratories. Use AI tools including Claude and Figma Make to accelerate research, ideation, prototyping, content, and synthesis. Establish design standards, improve product consistency, and raise the team’s craft bar.

Own the post-implementation lifecycle for B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build relationships with laboratory, quality, IT, and executive stakeholders; develop success plans; monitor usage and health metrics; guide LIMS configurations and integrations; lead enablement and renewal conversations; and collaborate with internal teams to resolve issues and improve products and processes.