Support customer onboarding, adoption, and relationship management by coordinating across CS, Product, and Engineering; monitor requests, document feedback, assist training, maintain health metrics, and identify improvements to optimize customer experience.

Close large, complex enterprise healthcare deals across health systems and MSOs. Carry new-business and expansion quotas, prospect to build a 3x pipeline, run 90-day pilots and convert to enterprise rollouts, build C-suite relationships, own ROI/business case and forecasting, navigate legal/security/procurement, and coordinate handoff to implementation and customer success. Travel 30–50%.