Serve as a trusted partner to charter operators and brokers by onboarding, training, and supporting users. Deliver product training, provide responsive Zendesk/email/chat/phone support, troubleshoot and escalate issues, participate in product feedback and testing, share on-call duties, and collaborate with internal teams to drive customer adoption and success.

Sell and onboard charter operators and brokers onto Tuvoli's fintech marketplace, drive operator activation and tail growth, manage pipeline and KPIs, represent the company at industry events, and collaborate with leadership to refine positioning and onboarding.