Design intuitive, accessible experiences for BloodHound Enterprise, translating complex cybersecurity workflows, data visualizations, and technical requirements into scalable enterprise interfaces. Partner with product management, engineering, and security experts; create wireframes, prototypes, dashboards, reports, and UX documentation; conduct research and usability testing; communicate design rationale; participate in design reviews; and evolve the component-based design system.

Own technical support cases for BloodHound Enterprise customers across SaaS and on-premises deployments. Investigate logs, errors, authentication, connectivity, APIs, data collection, integrations, and environmental issues. Communicate clearly with customers, provide troubleshooting guidance, collaborate with Technical Account Managers, and escalate well-documented defects to Product and Engineering. Create documentation, identify recurring issues, protect diagnostic data, and participate in rotating on-call coverage.

Lead execution for BloodHound Enterprise SaaS features by partnering with product and engineering teams, synthesizing customer and market feedback, writing product requirements and user stories, supporting release readiness, and assisting go-to-market and enablement activities to improve defensive attack path management for Active Directory environments.