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The Director of Global Developer Success will lead a technical support organization, focusing on improving customer support for complex issues, building operational systems, and enhancing team performance.

Design, build, and operate Temporal Cloud's identity and access systems: authentication (OAuth/OIDC, SAML), authorization (RBAC/policy), workload identity, enterprise IdP integrations (Okta, Entra ID, Google Workspace), SCIM provisioning, token handling and revocation for SLOs, and partner with Security/Product/platform teams to ship secure-by-default IAM features and documentation.

The Operations Manager will optimize support processes, develop analytics for customer health, manage tools and automations, and ensure scalability of service delivery.